Trellix and NetExam Win Brandon Hall Group™ Bronze Award for Best Customer Training Program
September 23, 2024
Trellix, a global leader in cybersecurity solutions, in partnership with NetExam LMS+, has won the coveted Brandon Hall Group™ Bronze Award for Excellence in the Best Customer Training Program category.
The 2024 Brandon Hall Group™ HCM Excellence Awards® recognize the best practices for initiatives in Learning and Development. Awards were announced on September 15, 2024.
“We are deeply honored to receive this award alongside Trellix,” said Brett Strauss, CEO of NetExam. “Our partnership has been instrumental in helping Trellix transform their customer training programs, and the results have been remarkable. This recognition is a testament to the impactful collaboration between our two companies and the dedication to elevating the customer training experience.”
Trellix has significantly improved customer training satisfaction, achieving a 90% satisfaction rate, while also driving important business metrics through the partnership. The company transformed its training approach, making it more efficient and engaging for customers.
“We’re thrilled to see how far our customer training has come thanks to our collaboration with NetExam,” said Nathan Brown, Senior Business Analyst at Trellix. “This partnership has not only increased customer satisfaction but also had a tangible impact on our overall business performance. It’s an exciting time for us, and we look forward to building on these successes.”
For more details on the award-winning program, you can view the full case study here: Empowering Cybersecurity Excellence: Trellix’s Journey to 90% Customer Training Satisfaction.
“Excellence Award recipients have consistently demonstrated their commitment to employee growth and well-being through innovative human capital strategies. Our rigorous evaluation process has confirmed these programs as industry-leading in their effectiveness and impact on employee satisfaction,” said Brandon Hall Group Chief Operating Officer Rachel Cooke™, HCM Excellence Awards® program leader.
Entries were evaluated by an international panel of veteran, independent senior industry experts, Brandon Hall Group analysts, and executives based on these criteria:
- Alignment to their business need and environment
- Program design, functionality, and delivery
- Adoption, integration, user experience, innovation, and creativity
- Overall effectiveness, impact, and measurable benefits
“Our award recipients demonstrate an unwavering commitment to excellence in human capital management,” said Brandon Hall Group™ Chief Executive Officer Mike Cooke. “This year, we’ve witnessed some of the most groundbreaking applications of HCM strategies in our organization’s history. Many of these innovations leverage cutting-edge technologies and foster unprecedented cross-functional collaboration, resulting in remarkable operational efficiency and employee engagement improvements.”
About NetExam
NetExam LMS+ is a leading provider of learning management technology designed for channel partner training and extended enterprise learning. NetExam helps businesses improve their training outcomes through AI-powered solutions that engage learners and drive performance. With over two decades of experience, NetExam serves global enterprises across various industries.
About Trellix
Founded in 2022, Trellix (formerly McAfee Enterprise and FireEye) is a global company redefining the future of cybersecurity and soulful work. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations.
About Brandon Hall Group™
Brandon Hall Group™ is the only professional development company that offers data, research, insights, and certification to Learning and Talent executives and organizations. The best minds in Human Capital Management (HCM) choose Brandon Hall Group™ to help them create future-proof employee development plans for the new era. For over 30 years, we have empowered, recognized, and certified excellence in organizations worldwide, influencing the development of over 10 million employees and executives.
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