Insider Tips for Customer and Partner Education Success 

Discover proven strategies and expert advice for maximizing customer and partner engagement, boosting learning impact, and achieving business growth.

How to Overcome a Lack of Interest in Customer Training

How to Overcome a Lack of Interest in Customer Training

Ever felt like your customers aren’t as excited about training as you’d like them to be? You’re not alone. In today’s fast-paced world, getting customers to engage with training programs can be a real challenge. But don’t worry, I’ve got some tips to help you turn things around.

LMS Integrations That Optimize Customer Education

LMS Integrations That Optimize Customer Education

LMS integrations can make or break any customer education platform. But why are they so important? Integrations help customers gain easier access to instructional content with a user experience that adapts to their needs throughout their relationship with your company.

The Next Wave in Customer Education: 8 Future Changes

The Next Wave in Customer Education: 8 Future Changes

I’ve been part of the customer education community for almost three decades, and it’s been stable until recently. While newcomers once tackled a steep learning curve, staying updated was relatively straightforward. 

John Leh’s Review of the NetExam LMS

John Leh’s Review of the NetExam LMS

NetExam consistently shines in the Talented Learning Awards, thanks to its focus on extended enterprise learning. I first connected with the NetExam team a decade ago when I was starting out with Talented Learning.

Customer Education ROI Metrics: From Insight to Action

Customer Education ROI Metrics: From Insight to Action

As a customer education leader, you have the freedom to select from a wide array of ROI metrics, allowing for straightforward measurement and validation of program effectiveness, This paves the way for securing funding.

The Power of Training

The Power of Training

In training, individuals or entities acquire knowledge, develop skills, and improve their performance in a particular area. The power of training lies in its ability to enhance competence, foster personal and professional growth and drive positive change.

The Kirkpatrick Model – Results

The Kirkpatrick Model – Results

The Results level is the fourth, final, and most difficult level in Kirkpatrick’s model to assess following training. At this level, the organization is looking beyond the ability of employees to complete the work (level 3 – Behavior), if learning occurred as a result of the training

The Kirkpatrick Model – Behavior

The Kirkpatrick Model – Behavior

In our last post, we dove into the first level of evaluating a training program using Kirkpatrick’s model, Reaction. The next level we’ll investigate is Learning, where we explore what aspects of the training the participant feels added to their knowledge.

The Kirkpatrick Model – Learning

The Kirkpatrick Model – Learning

In our last post, we dove into the first level of evaluating a training program using Kirkpatrick’s model, Reaction. The next level we’ll investigate is Learning, where we explore what aspects of the training the participant feels added to skills.

The Kirkpatrick Model – Reaction

The Kirkpatrick Model – Reaction

My employee went to training. How do I know if there was a benefit to the employee? To the organization? Those questions are on the mind of any leader or manager when they send someone to training, especially if the training is in-person.

The Benefits of Channel Partner Certification

The Benefits of Channel Partner Certification

Channel partner certification can offer several benefits for both for the company providing certification and the partners who complete it. Here are some key benefits, both the company and it’s partners

Incentivism In Channel Partners

Incentivism In Channel Partners

Incentivism in channel partners refers to motivating and rewarding channel partners for
their performance in selling a company’s products or services.
Incentives can take many forms, including financial rewards,financial rewards, non financial rewards.

Launching  a Channel Partner Training Program

Launching  a Channel Partner Training Program

Launching an effective and successful Channel Partner training program is possible when you follow specific steps. These steps protect your products and ensure your partners know how to offer and demonstrate them.