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When it comes to advancing healthcare, education is at the core of ensuring professionals are equipped with the skills and knowledge needed to succeed. Johnson & Johnson (JnJ), a global leader in healthcare and medical innovation, set out to enhance the way they train surgeons and healthcare professionals on their latest surgical equipment.

Faced with challenges in registration management, data integration, and providing flexible training methods, JnJ needed more than just a standard solution. They needed a robust learning management system (LMS) that could integrate seamlessly with the Salesforce CRM, adapt to their internal systems, and deliver diverse training formats.

The Challenges Johnson & Johnson Faced

1. Streamlined Registration: Ensuring surgeons and healthcare professionals could easily register for training programs was a top priority, requiring a user-friendly, efficient platform.
   
2. Seamless Salesforce Integration: With critical learner data stored in Salesforce, JnJ required an LMS that could automate learner account creation and sync training completions in real time.
   
3. Customizability: The LMS had to connect and adapt to JnJ’s specific operational needs—an area where many platforms fell short.

The NetExam LMS+ Solution

To address these needs, Johnson & Johnson partnered with NetExam. The implementation included:

• eCommerce Flexibility: Healthcare professionals could purchase training using credit cards or vouchers, ensuring flexible access.
• Blended Learning: A combination of instructor-led sessions, virtual sessions, and on-demand e-learning provided participants with training formats tailored to their needs.
• Salesforce Integration: NetExam’s seamless integration with Salesforce automated account management and training data syncing, streamlining processes.

The Results

By partnering with NetExam, Johnson & Johnson achieved significant outcomes:

• Simplified Registration and Training: JnJ successfully registered and trained surgeons and healthcare professionals, ensuring broad participation and skill enhancement.
• Increased Efficiency: Automated processes reduced administrative tasks and improved data accuracy.
• Enhanced Learning Experience: Flexible learning options led to greater engagement and knowledge retention among participants.

Johnson & Johnson’s partnership with NetExam highlights how tailored learning solutions address healthcare training challenges. With Salesforce integration and diverse formats, NetExam enabled JnJ to train professionals and improve patient outcomes.

About NetExam LMS+

Not just a one-size-fits-all LMS; NetExam LMS+ is a powerful suite of tools that leverage cutting-edge AI and exceptional support to streamline customer and channel partner education programs for large extended enterprises.

NetExam LMS+ has been perfected over years of delivering successful training solutions to best-in-class extended enterprises like Oracle, Dell, Johnson & Johnson, AT&T, Honeywell, AMD, McAfee, Blue Cross Blue Shield, Royal Canin, Sabre, Stanley, Aetna, and Bobcat.

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About the Author

Gordon Johnson brings over thirty years of experience in the external training industry, having worked with various high-tech companies, training firms, and learning technology providers like NetExam.